Some significant aspects of
Saxon's Platinum Service are:

 

	Service Response Goal: To Reach the Customer Site in Less Than 4 Hours from receipt of call.        Click here to request a service call on-line
	Customer Response Center (CRC) A service cycle begins with a call to Saxon's CRC where the call is directed to a help-desk for assessment, dispatch and/or resolution.        Click here to request a service call on-line
	Customer Support Center (CSC) Calls regarding your network connected products are often resolved immediately via the telephone by our network engineers.
	Efficient Handling: Saxon employs the latest in technology to insure prompt response.  All of our Engineers are equipped with Nextel phones and are notified within seconds of your request for service. A highly-trained Saxon Field Engineer RESPONDS IN LESS THAN AN HOUR of your call!        Click here to request a service call on-line
	Saxon Field Engineers (FEs): Support a product offering in its entirety. Consistently receive the highest Awards from manufacturers as "Best in Industry"!
	Preventive Maintenance: Preventive Maintenance of your equipment accounts for 30% of Saxon Service Team's time.
	Do It Right The First Time: 92% of Saxon Emergency Service Calls are completed on the first visit. . . since most parts are "on-board" in Field Engineer's vehicles!
	Your Supply Connection: All your copy, print and computer supplies - Available to meet your unanticipated supply needs with just one telephone call! Next day delivery to all Florida locations!